Task A. Effects of Human Behavior and Communication on the Learning Process

Knowledge

What you should understand and be able to explain.

17 elements

• FI.I.A.K1
  Elements of human behavior, including:
• FI.I.A.K1a
  Definitions of human behavior
• FI.I.A.K1b
  Instructor and learner relationship
• FI.I.A.K1c
  Motivation
• FI.I.A.K1d
  Human needs
• FI.I.A.K1e
  Defense mechanisms
• FI.I.A.K2
  Learner emotional reactions, including:
• FI.I.A.K2a
  Anxiety and stress
• FI.I.A.K2b
  Impatience
• FI.I.A.K2c
  Worry or lack of interest
• FI.I.A.K2d
  Physical discomfort, illness, fatigue, and dehydration
• FI.I.A.K2e
  Apathy due to inadequate instruction
• FI.I.A.K3
  Teaching the adult learner.
• FI.I.A.K4
  Effective communication, including:
• FI.I.A.K4a
  Basic elements of communication
• FI.I.A.K4b
  Barriers to effective communication
• FI.I.A.K4c
  Developing communication skills

Risk management

Risks to recognize and decisions to consider.

2 elements

• FI.I.A.R1
  Recognizing and accommodating human behavior.
• FI.I.A.R2
  Barriers to communication.